Techys2u’s IT Managed Services offers cost effective and comprehensive IT support. Thanks to customer loyalty over the years’ we have been able to grow our business and can now offer 1st, 2nd and top-level support meaning that your call will be answered and details taken in the first instance. Should 1st line be unable to resolve your issues then they will liaise with the relevant technician at the appropriate level.
Our Fixed Fee Support Agreement covers your entire system ensuring priority service in the case of an emergency, this covers your workstations as well.
• 24/7 monitoring of your IT infrastructure (including broadband availability)
• Unlimited telephone/remote support 9am to 5.30pm
• First call fixes in over 75% of cases
• Onsite call-out if we cannot resolve your issue remotely
• Backup monitoring
• Patch management & upgrade support (e.g. Scheduled Windows Updates)
• Daily workstation & weekly server proactive maintenance
• Scheduled site check visits
• 3rd party software support liaising
• Disaster recovery, see below, “Key features…for servers”
All of the above is provided for the length of the agreement and provides definitive response times for your business - this allows you peace of mind whilst keeping control of your IT budgets.