1st Line IT Support Technician

1st Line IT Support Technician

Location: Stourbridge, DY8
Full-time, Permanent
Salary: £19,000 to £22,000 per annum

We are looking for a fun and friendly 1st Line IT Support Technician to join our team and support our company’s growing business. We are a small team and this role is ideal for somebody with a foundational understanding of IT looking to develop their skills further surrounded by like-minded nerds.

Office-based, you will predominately focus on Microsoft technologies via telephone/remote support. The main responsibilities for the role include:

  • Providing friendly, high-quality customer service with 1st Line (“have you tried turning it off and on again”) support via telephone, e-mail, and remote support
  • Working closely with the rest of the internal support team to resolve problems and queries
  • Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately
  • Communicating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries
  • Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground to completion
  • Providing “How To” guidance to end users
  • The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient

Having strong problem solving and communication skills is vital, requiring you to listen, understand, and assist our clients.

Are you ready for it and willing to learn new skills? If so, please apply if you have principal experience or understanding of:

  • 1st Line IT Support roles
  • Microsoft Azure, Microsoft Intune/Endpoint Enrolment. Knowledge of Power Automate and PowerShell scripting are a plus.
  • Familiarity with Windows Server technologies such as Active Directory, DHCP, DNS, bare metal recovery, and backup
  • Procedures for servers and workstations
  • Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions
  • Antivirus concepts and remote management tools
  • Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN, and managed networks

We don’t expect you to know all of the above, but someone with a keen willingness to learn who isn’t afraid to communicate will fit in with us.

In return we offer an opportunity to join a proactive and thriving business with excellent opportunities to develop your skills and expertise.

If you have experience in delivering IT Support and excellent customer facing skills than apply today!

Reference: 1LITST202201