Choose a shared contacts folder under Outlook Address Book

This post explains how to setup another users contacts folder so that it maybe accessible by another profile for use under the Outlook Address Book.

This is ideally used by PA’s.

1. Create an a fresh Outlook profile that connects directly to the other user’s mailbox, not your own.  Ensure that if you are using Outlook 2003/2007 that you do not select the option to use Cached Exchange mode.  Now start Outlook with this new profile.

2. On the Properties dialog for the other user’s Contacts folder make sure that it’s set to display in the Outlook Address Book and give change the display name to something other than just “contacts”, such as “Joe’s Contacts”.

3. Close Outlook.

4. In Control Panel | Mail, edit the *same profile* (i.e. the one from Step 1) to change the mailbox from the other user’s to your own.

5. Still working with the same profile, on the Advanced tab of the Exchange Server service, add the other user’s mailbox as a secondary mailbox.  Note:  you will need to choose “check name” and enter your user credentials before the “Add” button is highlighted in Advance.

6. Restart Outlook, and you should see “Joe’s Contacts” in your Outlook Address Book as well as your own Contacts folder, if not then just click “Open Shared Contacts…”

7. (Optional) If you are using Outlook 2003 or 2007, you can now change the settings for your Exchange account to use Cached Exchange mode.

SBSFaxService attachment problem

The post explains how to resolve the problem with Outlook not allowing you to save or open a fax.tif attachement directly from the SBSFaxService e-mail.

You recieve the message:

Cannot create file: FAX.TIF.  Right click the folder you want to create the file in, and then click
properties on the shortcut menu to check your permissions on the folder.

This is because the location that Outlook is trying to temporarily store the file in is invalid and no longer exisits.

To correct the problem perform the following steps:

  1. Click Start >  Run and type “regedit”
  2. Browse/add the path HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\12.0\Outlook\Security
  3. Modify/create the key “OutlookSecureTempFolder” and ensure it points to:  “C:\Documents and Settings\<user name>\Local Settings”
  4. Close Outlook and open it back up for the changes to take effect.

Please 12.0 refers to Office 2007, 11.0 Office2003, 10.0 Office XP (2002), 9.0 Office 2000


E-mails deleted on Wndows Mobile 6.1 do not delete on Exchange server

This post explains how to resolve the problem that can occur on Windows Mobile 6.1 with ActiveSync synchronising an Exchange mailbox.  Thanks to Greg Johnson for a short quickfire method of resolving this.

1. Go to active sync
2. Select “Menu”
3. Select “Options”
4. Uncheck E-mail

You will get a warning about this deleting all email for this account on your Q. That’s fine, it won’t touch the email on the server. After this completes select “Done.” Then go back to Active Sync and repeat the steps above excep check E-mail this time. You’ll be back in business without having to delete and re-create the whole exchange profile.

Recover permenantly deleted items using Outlook 2003 connected to Exchange

This article is taken from the Microsoft Office Help and How-to website – link here.

Please note that this only works when you are “connect to” and not offline with the Exchange server, it should also be noted that you do not require this registery change for Outlook 2007 as it is done for you.

Outlook provides a way to recover items after you have permanently deleted them, including after emptying the Deleted Items folder. Your Exchange server administrator specifies the retention time for permanently deleted items on the Exchange server. After this time has elapsed, you cannot recover the deleted items.

By default, to use the Recover Deleted Items command on the Tools menu, you must be viewing the Deleted Items folder. By modifying the registry, this command is available regardless of which Outlook folder that you are viewing. You can view and recover deleted items, including those items that were permanently deleted by using SHIFT+DELETE, for the folder that you are viewing.

Note If you deleted an item and emptied the Deleted Items folder, click Deleted Items to use Recovered Deleted Items. Only items that you permanently deleted with SHIFT+DELETE or SHIFT+Button image are available in folders other than Deleted Items.

Caution If you use the registry editor incorrectly, you might cause serious problems that might require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using the registry editor incorrectly. Use the registry editor at your own risk.

  1. Exit Outlook.
  2. Open the Windows registry editor.
  3. Browse to My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Options.
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. Type the name DumpsterAlwaysOn.Note Do not type any spaces in the name.
  6. Set the DWORD value to 1.
  7. Restart Outlook.

The Tools menu now has the Recover Deleted Items command for every Outlook folder.